Customer Services
Here at DWC Trade Windows, we respect our customers and strive to provide you with a straightforward and reliable shopping experience. There are no high-pressure salesman, just a fun interactive Window and Door quotation service that is supported by our friendly Customer Services team.
The swift dispatch of goods, customer care and our courteous and professional fitting service is central to our success.
Speedy Dispatch For DIY Installations
All our Windows and Doors are made to measure by the UK’s leading Fabricators. Delivery is normally 14 days from receipt of order and you will receive the following confirmations by Email:
- Confirmation 1 - An estimated delivery date based on the date of your order.
- Confirmation 2 - Confirmation that your goods have been manufactured and the date they will be received into our distribution centre.
- Confirmation 3 - Confirmation of the date your goods will be leaving our depot, and the date they will be delivered to your door (this is often the same day).
At all times you are free to contact our Customer Services department to check on the progress of your order. Remember to have your unique Customer ID to hand.
Delivery Charges
DWC’s own fleet of vans delivers goods and costs are based on the following:
| 0-15 Miles Radius | £15 excl. vat |
| 11-25 Miles Radius | £25 excl. vat |
| 26-40 Miles Radius | £35 excl. vat |
| 41-60 Miles Radius | £55 excl. vat |
| 61-99 Miles Radius | £80 excl. vat |
| 100-150 Miles Radius | £140 excl. vat |
| 151-199 Miles Radius | £180 excl. vat |
Installation By Our Professionally Trained Fitters
Fully trained skilled installers can fit your Windows and Doors. If you have chosen to have your goods professionally installed, the third Confirmation Email you receive will confirm the installation date. Our fitting prices are based on the following scale but always subject to survey:
| Flat Window | £150excl vat |
| RESIDENTIAL DOOR | £180excl vat |
| French/Patio Door | £250excl vat |
| 2-Segment Bay | £300excl vat |
| 3-Segment Bay | £400excl vat |
| 4-Segment Bay | £450excl vat |
| 5-segment Bay | £500excl vat |
| 6-Segment | £550excl vat |
| Composite Door | £220excl vat |
Guarantee – DIY Installation
All Window and Doorframes supplied by DWC carry a 5-year manufacturers warranty against manufacturing defects. All associated furniture (handles, locks and hinges) carries a 1-year manufacturers warranty against manufacturing defects. Our detailed guarantee and warranty policy can be requested from our Customer Services team.
Guarantee – DWC Professional Installation
All installations carried out by DWC’s professional fitting team carry a fully comprehensive 10-year guarantee.
For any other information, please call our Customer Services team